How to Make the Most of New Employee Training

Last month, a new employee joined our company to handle sales.
He gives off a very cheerful and refreshing impression, just like a sales representative should! He's bringing a breath of fresh air to the company.
One month after joining the company, he had completed the initial training curriculum and was finally ready to begin preparing for his actual work.

I think most companies probably have training and education programs for new employees.
This time, I would like to introduce our employee training program.

New employee training is a learning experience for everyone.

A distinctive feature of our employee training is that it is divided into several sections.The educational curriculum is "shared and borne by everyone."That's the thing.
Why should we all share the work?
That is... By sharing what they themselves have been taught, learned, and practiced with new employees, senior employees also gain valuable learning opportunities.Is.
Even if you think you understand something intellectually, it's difficult to explain it in a way that the other person can understand, isn't it?
Practicing and experimenting to communicate effectively...and once you're able to do that, your own understanding will deepen even further.
(You'll get better at communicating too!)
At our company,This time, when new colleagues join the team, is also a time for senior employees to learn.I also believe that it is ".
Our training curriculum for new employees is broadly divided into three parts.

1. Sharing of values (philosophy)

Our company promotes values-based management, and we place great importance on sharing values such as our philosophy of "creating smiles" and our code of conduct of "respect, honesty, and self-responsibility."
In reality, from the hiring process onward, we repeatedly and persistently discuss and align our values with candidates (in order to get to know each other).
Our educational curriculum carefully explains the origins of our values and philosophy, along with the company's history.
Instead of just memorizing the words of the philosophy,Understanding its origins deepens our comprehension.I recommend it.

2. Customer Service Training

At our company, senior employees who have recently received customer service training will be in charge of the training as a way to review what they have learned.
Here, we share basic business etiquette, such as how to answer the phone and greet visitors.
In our company, the people who handle inquiries are mostly directors and production staff who are in-house, but "when it comes to answering the phone or greeting visitors"Making a good impression on others is also good support for your own sales team."Yes," is what I'm telling them.
I told them that handling things properly so as not to ruin the relationships and connections that our sales team has worked hard to build is also connected to our company philosophy of "creating smiles."
Furthermore, since customer service often requires adapting to situations on the spot, we actively incorporate the knowledge and experience that new employees gained in their previous jobs, constantly updating our skills.

3. Business-related

Many companies don't offer employees the opportunity to learn about departments other than the one they're assigned to.
To ensure that everyone is familiar with the work of all departments, each department's representative will give a presentation introducing their own department.
By doing this, departments and colleagues canThis allows you to understand specifically how you are cooperating with each other and to grasp the scope of your work in a comprehensive way.。
As a result, new employees will understand the company much faster, and they'll also know which department to consult when they encounter problems.

How can we make the most of new employee training?

At our company, we don't consider employee training to be merely about teaching job-related skills.
In order to move forward in the same direction,An opportunity to share values such as philosophy.It is required.
Also,An opportunity to carefully explain our company to new colleagues so they can get to know us.It is required.
Furthermore, having senior employees lead the curriculum helps create the initial "connection" between new employees and them.
Furthermore,For senior employees, it's an opportunity to communicate/teach others.This process also brings many insights and learning opportunities.
「Let's make the most of educational opportunities!"That's the philosophy behind how we utilize employee training at our company."

Incidentally, the new employee I mentioned at the beginning had already read our company's website when applying for a job.
Perhaps because of this, I remember being surprised by how strongly they resonated with our company's philosophy during the interview.
We, the PR team writing this article, are also very happy to have been able to contribute to such a positive connection.
A website is an important tool for letting people know about you, not only for customers but also for job seekers.I realized that again.
Why not try sharing your company's initiatives and values?
This might improve the quality of your recruitment process.